Shipping and Returns
Our prices are shown in £GPB (Sterling) for delivery to the
UK Mainland only.
If you require shipping to outside the UK mainland then
please contact us for shipping costs at [email protected] or phone +44(0)1582 481114.
All orders over a nett value of £40 (ex VAT), have free
shipping (UK) by either Royal Mail, Royal Mail Special Delivery, UK Mail/DHL or
Orders under £40 nett value will incur shipping costs which
is a fixed cost of £6.00 p&p.
Subject to size and weight we will always ensure we use the
quickest and safest method for shipping; Royal Mail, Special Delivery/Signed for or UK
Mail. We always ship higher value items
by secure courier with PoD (Proof of Delivery).
Delivery Lead Times
We will always endeavour to fulfil your order immediately,
and generally will ship same day. If
items ordered are in stock, they will be dispatched within 24 hours of payment
clearing but please allow up to 3 days for delivery.
Items which require programming or configuration may take up
to 2 days.
If items are not in stock, we will advise if there is any
more than a 48hr delay in shipping.
Should there be any problems with your order, we will contact
you immediately to notify you of the delay. Should this be unsatisfactory we
will, without delay offer a full refund.
Returns & Exchanges
Red Radio offer a no quibble 7 day refund or replacement on
all products, except audio accessories which have been used.
In the unlikely event that you do wish to return any
product(s) to us, please contact us immediately. Email [email protected] or call 01582 481114. Please let us know if you wish to have a
replacement, refund or upgrade.
Shipping of returned goods is at your cost, and we will
acknowledge receipt of them when they arrive back to us. Subject to goods and all packaging being
returned in "as new" and unopened condition and complete with all
packaging and any accessories originally supplied, we offer a no quibble 7 day
refund or replacement guarantee within 30 days on most products, except audio accessories
which have been used or ones having ear inserts.
Customisable goods not normally stocked by Red Radio which we
have ordered solely for your order will incur a 20% restocking fee which will
be deducted from any refund at 20% of the total invoiced amount including
initial delivery charge and if applicable the cost of collecting any goods
incurred by Red Radio where the goods on testing are found not to be faulty.
An insured, tracked delivery method (e.g. Royal Mail Special
Delivery) must be used to return product(s) to:
25 Brunswick Street
Please remember to include a note with your details, Order
and reason for return.
Red Radio will not be liable for loss if returned goods are
not received, and no refund would be given.
At our discretion, we may deduct our delivery costs from any
refund. This does not affect your statutory rights.
Errors & Cancellations
If there are any errors or shortages in your order call 01582 481114 or email [email protected] within 48 hours of receiving your order.
There is no charge for withdrawing an order prior to the
despatch of goods. To cancel an order call 01582 481114 or email [email protected] quoting your
order, delivery and invoice number and the reason for cancellation. Goods must
be unopened and customers must take reasonable care of the goods while in their
possession and both goods and packaging must be returned in a resaleable
Carriage costs are the responsibility of the customer.
Refunds will be processed within 7 days of receipt of
Please also read the returns information above for restocking